At Herbaxlycor Ltd., we offer various shipping options to meet your needs, ensuring your natural health products arrive safely and promptly.

Standard Shipping:

• Typically delivered within 5-7 business days.
• Available for all orders within the United Kingdom.
• Cost-effective solution for non-urgent deliveries.

Express Shipping:

• Expedited delivery, usually within 2-3 business days.
• Ideal for urgent orders.
• Additional charges apply, which will be calculated at checkout based on your location and order weight.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions or postal delays. All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

We strive for your complete satisfaction with every Herbaxlycor Ltd. purchase. If you are not entirely happy with your order, we offer a straightforward return policy.

Conditions for Returns:

• Items must be returned within 30 days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• A valid proof of purchase (order number or receipt) is required.
• Perishable goods or products marked as non-returnable are exempt.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Shipping costs are non-refundable. For more details, please visit our Terms of Service page.

At Herbaxlycor Ltd., we prioritize natural ingredients and gentle formulations across our product range. Many of our products are designed with sensitive skin in mind, utilizing botanical extracts and avoiding harsh chemicals, artificial fragrances, and dyes.

Recommendations:

• Check Ingredients: We encourage you to review the full ingredient list for each product on its respective product page to ensure it aligns with your specific sensitivities.
• Patch Testing: For individuals with highly sensitive skin or known allergies, we highly recommend performing a patch test before full application. Apply a small amount of the product to an inconspicuous area (like behind the ear or on the inner forearm) and wait 24-48 hours to observe any reaction.
• Consult a Professional: If you have severe skin conditions or concerns, we advise consulting with a dermatologist or healthcare professional before introducing new products into your routine.

Our customer service team is also available to provide more detailed information on specific products if you have further questions.

Tracking your Herbaxlycor Ltd. order is simple and keeps you informed every step of the way.

Order Confirmation and Dispatch:

Once your order is successfully placed, you will receive an order confirmation email containing your order number and details. As soon as your order is processed and dispatched from our warehouse, usually within 1-2 business days, you will receive a second email: the shipping confirmation email.

Tracking Your Shipment:

• Tracking Link: The shipping confirmation email will include a unique tracking number and a direct link to the carrier's tracking page. Simply click on this link to view the real-time status and estimated delivery date of your package.
• Account Login: If you have an account with us, you can also log in to your account on our website, navigate to your order history, and find the tracking information associated with your purchase.

If you encounter any issues with tracking your order or do not receive your shipping confirmation email within 2 business days, please do not hesitate to contact our customer support team at [email protected] or call us at +44 20 7012 3456.

Herbaxlycor Ltd. offers a variety of secure and convenient payment options to make your shopping experience smooth and hassle-free.

Accepted Payment Methods:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card details are processed securely using encrypted technology.
• PayPal: You can choose to pay using your PayPal account for a quick and secure checkout process.
• Apple Pay/Google Pay: For added convenience, we support mobile payment options like Apple Pay and Google Pay, allowing for faster transactions on compatible devices.

All transactions are processed in GBP (£) and are subject to security checks to protect your financial information. We do not store your credit card details on our servers.

Our dedicated customer service team at Herbaxlycor Ltd. is here to assist you with any questions or concerns you may have.

Contact Options:

• Email: You can reach us via email at [email protected]. We aim to respond to all inquiries within 24-48 business hours.
• Phone: For immediate assistance, please call us at +44 20 7012 3456 during our business hours.
• Business Hours: Our customer service operates from Mon-Fri: 9:00-18:00, Sat: 10:00-14:00 (GMT).
• Mailing Address: For written correspondence, our postal address is: Herbaxlycor Ltd., 76 Shaftesbury Ave, London W1D 6ND, United Kingdom.

We look forward to hearing from you and providing the best possible support for your natural health journey.